Security & health
General Information
Call 112
The festival site is not above the law. The festival was planned together with the responsible security authorities and is supervised day and night by the police, the fire department, and medical services. In addition, hundreds of security officers will be securing the festival premises to guarantee the fun factor for you and for everyone involved.
You can always report emergencies by calling 112 (please note: an anonymous call is not possible!) or by approaching the personnel responsible for the security onsite. They will be positioned all over strategic locations, at the entries to the campsite, and also close by the emergency reporting sites that you will be able to recognize by the letters SOS – “Notfallmeldestelle” on specific towers. Please do not hesitate to reach them, if you find yourself facing some form of irregularity, even if you are not sure whether it really is an emergency.
Should you need information about the festival or have a question that does not require an emergency call, then call our support hotline. This hotline is open for you 24 hours a day. The phone number of the support hotline is to be announced.
Please watch over each other and help those who need help. Our security details, the meds, the fire fighters, and the police will help you if it should be necessary. Please do not hesitate to talk to them.
Danger of tripping and sharp edges
The festival area encompasses the area of about 200 soccer fields. We do our best to make every square meter as safe as possible, and to prevent any tripping dangers. We also work hard to prevent any sharp edge from arising as danger for visitors. However, it cannot be excluded that there will still be possible tripping opportunities or sharp edges or other forms of danger of cuts at various places, in spite of all efforts we take. Therefore we ask you to enter the festival site with appropriate footwear, appropriate clothing and with due caution. Please do report any possible threats to body injury, so we can resolve these issues.The size of the festival grounds is approximately 240 hectare (this equals the size of dozens of soccer pitches). We do our best to make every square meter as safe as posssible and to get rid of every possible sharp edge. However it can not be excluded that even though we take the most care in avoiding risks of stumbling and sharp edges we can not find all of them. Therefore we request you to wear appropriate shoes and clothing and to proceed with the necesarry care when entering the festival grounds. If you find any dangers, please report them so we can eliminate them.
Weather and Storm
Sun
Often one forgets to drink enough water during warm weather. (Although beer deletes the first thirst, it also deprives the body of more water later). This may cause dehydration, headaches and dizziness, and may even result in unconsciousness. But this can easily be prevented: Drink plenty of water (in advance and repeatedly during the festival)! In addition, use plenty of sunscreen, wear a hat to cover yourself from the sun, and wear light clothing that covers the skin. That way you’ll avoid painful sunburns. And please also consider: Borrowing sunscreen or sharing it with other people fosters friendships...
Rain
Wellingtons (rubber boots) are not only fashionable, but also very practical on fields, and rain ponchos are a must in every festival bring list. If you nevertheless need one, we also sell them at the Info Point.
If you own things that need electricity to operate on the campsite, please remember: Water and electricity do not go well together - an outlet or cord should not lie in a puddle.
Storm
The safest place at an open festival during a storm is the car.
Extensive analyses of car usage on the premises have shown that mathematically there are sufficient parking spaces available for all festival guests, even for those who have traveled by train or were brought by their parents. Please also provides other festival guests with shelter in your cars. New friendships will definitely arise!
Always close your tents and secure loose items before you go to the festival site, so you are prepared in case of emergency. And please don’t forget in the interest of your own safety consciousness: It is better to sit in the car more often than not.
Wind and large tents
Even though our big tents, where we offer various different services, are very secure; after the wind strength exceeds a certain limit they will have to be closed because their safe operation cannot be guaranteed anymore. For this reason, they are usually closed first whenever the need arises. We hope you understand this measure in the unlikely case this should occur.
Medical Emergency
Call 112 - (If you do not have a mobile phone, ask others to call in emergency, or go to the nearest security officer (by the entry, the SOS tower, bike or foot security, etc.).
If there is a case of a medical emergency, the paramedics are alerted at the same time. Prepare to answer the following questions:
6 x things to do = how it is done!
- Where is the patient?
- What happened?
- How many are injured?
- What kind of injuries are there?
- Who will call for help (the name is enough – the number will be transmitted automatically when calling 112 and cannot be withheld!)?
- Wait for further instructions!
You can also do a lot already in these situations - even without a first aid diploma!
- See to your own safety: Pay attention only to your own safety, before you help others. If there is no risk for you - start giving first aid. Calm down the injured person and care for her. Injured are usually afraid and need assurance that help is on the way.
- Ask other people to help guide the emergency personnel to the site of the injured - an ambulance or team of paramedics is on its way to your locations on foot.
- Create a visual protection barrier, so that the injured person does not feel watched by strangers. This is an important issue for many injured persons.
Should you have some basic knowledge of medical emergency care, you can achieve a lot with the help of these schemes:
Police
Of course the police is present at a festival. A police station has been established on the festival grounds which is operated 24 hours a day. The police is there for you and they will take your reports: Mobile phone stolen? Make a report. Damage to property and/or assault and battery? Make a report.
If you should need immediate help please always call diretly 110 (please note: you can not make a call anonymously. Abuse is a criminal act)
Please do not hesitate to inform the authorities if you discover something strange even though you are not sure if this is actually an emergency. It is better to report something rather than not reporting at all.
Theft
Did you know that a tent does not keep pilferers away? Every year thefts from tents are being reported often even when people are sleeping in them! Therefore:
- Bring along as little valuables as possible.
- Articles of value do not belong in a tent. Bring them to the official safe deposite boxes.
- According to statistics, the theft quote is the highest at the day of arrival and on the day of the opening of the festival at the early morning hours between 3 and 6 a.m.! Especially durning the euphoria of having arrived at the festival no one counts on pilferers. This is when they strike.
It has happened that during concerts mobile phones and wallets have been stolen in the crowd. Same rule applies: lock the things away that you do not absolutely need or do not bring them to the festival in the first place. Even if the show is outstanding watch for your valuables and especially for persons that stand in the crowd but do not watch the music.
Mobile phones are often found again. Therefore please report any theft to the police. Even if you only "lost" your phone. Lost property can be handed over at the Info Point and will be stored there. Make sure you check with the Info Point in case you have lost something. After the festival, the community will take on custody of the lost property. On the festival website you will find directions on how to contact the community.
Evacuation
The safest place at a festival out in the green is the car. Inside your car you are protected from most hazards.
In the unforeseen case of evacuation you will find various emergency exits on the festival grounds. They are marked on the festival plans.
The (emergency) exits can be recongized by the generally accepted emergency exit symbols that may, due to the size of the festival, be larger or mounted higher. This is how our banner look like:
There are numerous emergency exits next to the regular entrances and exits which will be opened immediately in case of emergency. Please make sure you always know where they are. The regular exit might be too far away.
Did you know that most people run to where the came in even though the distance is much bigger? Make it better: In case of emergency take the closest exit to your position!
If you are requested to exit the festival grounds through the exits and emergency exits please do this calmly and speedy. The more exits are being used the faster the festival grounds are evacuated – it’s that simple! And yes - assist those who need help - not every festival visitor is able to do it on his/her own.
Please follow the directions of the guards. They have been trained and know what to do. They are on the look out and grant your safety.
How is an evacuation communicated?
An evacuation is mainly communicated through our video screens and the sound system of the stages. A speaker will explain the situation to you and will ask you to calmly leave the festival grounds and go to your cars. Assist one another and offer safehouse to those who did not travel to the festival using their own car.
Directions through electronic means:
Festival APP
here you will be informed by short messages and we will keep you updated on the latest developments.
Facebook
here you will always find the latest information, for example if the German weather service has issued an alarm notice for our area. Alarm notices are being communicated already during festival operation so you will be informed timely and can get prepared in case of a thunderstrom approaching for example.
We are safe(-ty)
We can not be everywhere at any time. Therefore we ask you for your participation to make the festival safe.
Our promise: We supply numerous information (also or especially in critical situations) that will help you understand the situation and act in the right way. How?
- Through the sound system next to the stages
- Electronically via app, facebook and homepage
- Through our staff, especially those on site.
Rockers with disabilities
We want to enable everyone who loves music to visit the festival. Therefore, we put great effort into making the event as relaxed as possible, also for handicapped people. Each year we think about how we can make our festival as accessible as possible to the disabled. We are grateful for any comments to barrierefrei@fkpscorpio.com.
Camping
In order to keep distances as short as possible and – where available – provide paved paths, we offer guests with a handicapped ID the possibility to use our VIP campsite. You can camp here on these lots, either in or beside your vehicle, and use an adapted WC container (with simple shower facilities). Only a limited number of people are admitted to the VIP campsite, in order to ensure short distances, short waiting times and a certain peace and quiet.
As this is a detached area with separate access authorisation, a special festival pass and a car pass are required. You will receive all of these on-site if you have completed the form at the bottom of this page in advance and have received confirmation from us.
If you require constant assistance you may bring along one (1!) person free of charge. Furthermore, we strive to ensure that smaller groups are not separated due to this rule, and request that groups of up to 5 persons max (= one car with 4 friends) send us an e-mail enquiry. These accompanying persons require a festival ticket, which is validated upon collection of the festival passes and exchanged for VIP access authorisation. Please note: access to the VIP campsite is exclusively a service for our guests with health impairment.
Tip! If you wish to avail of our other camping offers, naturally the same applies: with a B in your ID you can bring along a companion free of charge. In this case, no prior registration is necessary. The festival passes will be issued at the cash desk/pass tent upon presentation of your ID.
Please note that we can only check in companions that arrive together with the disabled person, and we can only validate the original tickets at the same time. It is not possible to register a companion or assistant subsequently on site.
ORDER HANDICAP PARKING PERMIT
We will check all of the information provided. If we have no further questions, we will send you a confirmation by e-mail, 5 to 10 working days prior to the festival, with all information on how to collect the car pass and the festival passes. Your data shall be collected solely for this purpose, they will not be forwarded to any third party, and they will be deleted after the festival. Your privacy is very important to us!
WHEELCHAIR PLATFORM
There is a wheelchair platform in front of the Green Stage und the Blue Stage, beside the FOH Tower. Wheelchair users can access this at all times with max. one companion, and enjoy the bands.
MOBILE INFORMATIONS SERVICE
We offer a mobile information service for disabled people. When you collect your pass we will give you a telephone number, which you are welcome to use if you require information or help during the festival and the info-point is too far away. Our special volunteers team for handicapped people will take care of your concerns as quickly as possible, subject to capacity.
POWER FOR ELECTRIC WHEELCHAIRS
For those of you with an electric wheelchair, we offer the possibility to charge it on the VIP campsite. For this purpose we shall provide a power source in a central location within the area reserved for you. Please bring along an outdoor-compatible extension cable (50m).
Please note that we can only provide electricity (240 volts) to the distributor, which may be located up to 50 metres away from the location of your tent. Use is permitted solely for charging medically necessary devices (such as wheelchairs). For safety reasons, we must limit the maximum output of each power outlet to 1000 watts. The electricity is generated locally, and is therefore susceptible to faults and voltage fluctuations. We do not accept any liability for the use of the power source or for any defects that may be caused to devices by voltage fluctuations or outages. We reserve the right to interrupt electricity provision (temporarily) for safety reasons in the event of extreme weather conditions.
MEDICATION AT THE FESTIVAL
If you bring medication to the festival: medical proof of its necessity ensures that you may bring it onto the grounds. For medication that requires refrigeration, there is the possibility to hand it to members of the ambulance service in the first-aid tents.
CONTACT/QUERIES
You are welcome to send any questions/comments to us at barrierefrei@fkpscorpio.com. We can be reached by telephone on Wednesdays and Thursdays from 10 a.m. to 6 p.m. at: 01806- 853 653*.
*(0.20 € per call from fixed lines, mobile charges max. 0.60 € per call)
Children
Kids under the age of 6: please leave your toddlers at home! More… (+)
Children under the age of 6 should not visit a Rock-Festival. Little ears can be injured easily. Kids under the age of 6 are not granted entry to the festival or camping site, not even in company of a legal guardian.
Kids and adolescents under the age of 16 - More... (+)
We strongly suggest not to bring kids under 6 years of age to the festival. A rock festival is definitely too much for the little ones – not just because of the noise levels!
According to German law (Personensorgegesetz and Jugendschutzgesetz), parents have to decide whether children and adolescents participate in a festival or not. The German Civil Code (BGB) stipulates that parents are responsible for the care of their minor (under 18) child. Parents have the final say about travelling to, participating in and staying at a festival. In addition, legal rules are in effect about sale and consumption of alcoholic beverages and tobacco products. If encountered smoking or drinking, minors can be sent home.
We strongly suggest that all visitors under 16 years of age carry a written permission by their parents or legal guardian. A copy of such a permission can be downloaded here. Please fill our correctly, have it signed and keep it handy.
Kids and adolescents under the age of 18 - More... (+)
We strongly suggest not to bring kids under 6 years of age to the festival. A rock festival is definitely too much for the little ones – not just because of the noise levels!
According to German law (Personensorgegesetz and Jugendschutzgesetz), parents have to decide whether children and adolescents participate in a festival or not. The German Civil Code (BGB) stipulates that parents are responsible for the care of their minor (under 18) child. Parents have the final say about travelling to, participating in and staying at a festival. In addition, legal rules are in effect about sale and consumption of alcoholic beverages and tobacco products. If encountered smoking or drinking, minors can be sent home.
We strongly suggest that all visitors under 18 years of age carry a written permission by their parents or legal guardian. A copy of such a permission can be downloaded here. Please fill our correctly, have it signed and keep it handy.